Refund and Returns Policy - I Got Piercings

You have the right to cancel this contract within 30 days without providing a reason.

The cancellation period is 30 days from the day you or a third party designated by you (other than the carrier) takes possession of the last goods.

To exercise your right of cancellation, please inform us (I Got Piercings GmbH, Große Straße 85, 24937 Flensburg, Germany, Email: info@igotpiercings.com) with a clear statement (e.g., by letter, fax, or email) of your decision to cancel this contract. You may use the attached model withdrawal form, but it is not required.

To meet the deadline, simply send your notification before the 30-day period expires.

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs if you selected a more expensive delivery method than our standard option). This refund will be processed promptly and no later than fourteen days from the day we receive notification of your cancellation. We will use the same payment method as the original transaction unless we agree otherwise; no fees will be charged for the refund. We may withhold reimbursement until we receive the goods back or until you provide proof of return, whichever is earlier.

You must return the goods to us without delay and no later than fourteen days from the day you notify us of the cancellation. The deadline is met if you send the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods.

You will only be liable for any diminished value of the goods if the loss in value results from handling beyond what is necessary to assess the nature, characteristics, and functioning of the goods.

The right of withdrawal expires early for contracts involving the delivery of sealed goods that are unsuitable for return due to health protection or hygiene reasons if the seal has been removed after delivery.

Please avoid damaging or contaminating the goods. Return them in their original packaging with all accessories and packaging components. If needed, use additional protective outer packaging. If the original packaging is no longer available, please use suitable packaging to ensure adequate protection during transport.

Please do not send the goods back as “freight collect.”

Note that the above guidelines (1-2) are not required for exercising your right of withdrawal effectively.

Download our withdrawal form as PDF